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Almond Flour
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Cancellations and returns

Last updated: 17 October 2026 ยท This document is a general template, not legal advice.

General

Almond Flour's cancellation policy follows Israel's Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010. This is a plain-language summary; where it differs, the law prevails.

Perishable food

Under section 14C(d) of the Law and regulation 6, there is no right to cancel a purchase of food and other perishable goods once preparation has started or they have been supplied. Because most of our products are baked and prepared fresh for the time you chose, you can cancel only under the rules below.

Cancelling before we prepare

  • Regular products: cancel free of charge up to 24 hours before the pickup or delivery time you chose.
  • Pre-order products: cancel free of charge up to 48 hours before the chosen time.
  • Designer cakes and products made especially for you (a message, a personal design, special sizes): once we have started making them, and in any case less than 72 hours before the chosen time, they cannot be cancelled or refunded, as they are goods made to your specification (section 14C(d) of the Law).
  • To cancel, call 03-0000000, email [email protected], send a message through the site's contact page, or use any way you placed the order. Including the order number helps.
  • Refunds go back to the payment method you used within 14 days of your cancellation notice. If preparation has not started and you cancelled in time, there is no cancellation fee.

Non-food products

Non-perishable products (such as gift boxes, tableware or sealed pantry goods) can be cancelled and returned within 14 days of the order or of delivery (whichever is later), unused and undamaged. Cancellation fee: 5% of the price or โ‚ช100, whichever is lower, as set by law. People with disabilities, senior citizens and new immigrants may cancel within 4 months, on the terms the law sets.

Damaged, missing or wrong items

Received a damaged product, a product that doesn't match your order, or is something missing? Contact us as soon as you can (for fresh food, ideally the same day) with your order number and a photo. We will replace it, send what is missing, or refund it in full.

Orders not collected

An order not collected at the chosen time is kept until the end of that business day. Uncollected products are not refunded, as they are fresh food.

Contact

ืงืžื— ืฉืงื“ื™ื ื‘ืข"ืž, ืจื—ื•ื‘ ื”ืœื—ื 1, ืชืœ ืื‘ื™ื‘. Phone: 03-0000000. Email: [email protected].